Senior Internal Communications Manager

Location/s: London or Croydon
Recruiter contact: Nikki George

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. 

We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. 

Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant.

The Senior Internal Communications Manager for the European region’s internal communications (IC) strategy workstream establishes business unit IC strategies that align to and resolve business needs.  

This involves being a key IC strategy consultant that manages relationships with key stakeholders, regional business units and global IC teams to identify business needs and develop IC strategies and plans that drive positive business outcomes. 

Working within the IC team for Europe, you will report into the IC Lead for Europe, collaborate across functions and business units, and lead the IC strategy workstream’s service to the region’s Advisory and Programme Delivery (APD), Energy (EEN) and Water and Environment (WNE) business units.  

This role will also see you regularly work with the regional marketing and creative teams and wider IC function within the region and at global level.  

This will be a fixed term contract to cover maternity leave

Job description 

Consultancy for business units 

• Be the Internal Communications strategy lead and key stakeholder IC contact for multiple business units.  
• Be strategic IC consultant to unit marketing and communications leads, working closely to know and address unit IC needs. 
• Address requests from the business units, know project requirements and interpret briefs into communications and engagement strategies.   
• Explore how changes will be received by those unit audiences. 
• Advise the business (leaders, units, functions) on the most effective and engaging ways to communicate with unit audiences by knowing how their perspectives align with the region’s strategic goals.  
• Develop and maintain strong relationships with stakeholders and colleagues across the region and the wider business.  
• Listen to changing needs and adapt IC strategic approach accordingly. 
• Team up with the regional marketing and global IC teams to make sure regional IC strategies align with global priorities, timings and messages. 

Project delivery for business units 

• Accountable for ensuring that the right resource is in place to deliver unit project/campaigns and that they’re delivered to unit expectations and deadlines.  
• Accountable for making sure workstream produces best quality communications and engagement strategies for its business units. 
• Design unit behavioural change initiatives with clear and consistent communication throughout the region and manage internal communications during crises. 
• Ensure the needs and perspectives of key audiences are built into internal communication activities. 
• Ensure unit messaging and IC activities are consistent with our business plan and values. 
• Set out scoring and measurement strategies and report back results to unit stakeholders. 
• Team up with, brief and instruct the IC and creative functions on potential unit campaign and project deliverables, monitor their development and progress and provide regular feedback, advice, consultation and ‘even better ifs’.  
• Engage with the business (functions, unit and key audiences) and regional IC function to establish priorities and changes. 
• Strengthen the workstream by developing plans for workshops, delivery, key messaging and communications.  
• Devise research strategies to inform engagement and communication strategies and contribute towards data collections. 

Team contribution 

• Work with other Senior Internal Communications Manager to prioritise and assign unit team tasks. 
• Shape and guide the ways in which the workstream interacts with units. 
• Establish and contribute best practice and facilitate learning from workstream activities with regional IC teams. 
• Encourage professional development and contribute learning. 
• Demonstrate good cybersecurity, wellbeing and safety behaviours and practices. 

Essential 

• Engaging and influencing senior business stakeholders to achieve desired outcomes. 
• Presenting creative ideas and developing content to deliver campaigns with measurable outcomes. 
• Increasing audience engagement, including translating complex or technical information into simple, persuasive content across multiple channels and audiences. 
• Managing multiple projects simultaneously. 
• Organising and hosting workshops and focus groups. 
• Strategic approach – high levels of critical thinking and sees the bigger picture. 
• Know the perspectives of different audiences. 
• Excellent speaking, writing and presentation skills, storytelling, and people-centred communications.  
• Communicate effectively and proactively with different stakeholders, including executive, technical and creative teams. 
• Able to push back and have open conversations with stakeholders on best practice, what makes engaging copy, and truly know storytelling standards. 
• Highly organised and able to work with multiple stakeholders and colleagues on a variety of tasks simultaneously and keep stakeholders informed about progress. 
• Self-starting and resourceful with the confidence and ability to undertake tasks and goals, see them through to completion with minimal guidance. 
• An eye for detail – able to deliver high-quality outputs and outcomes whilst under time pressures. 
• Resilient to adapting to changes. 
• Flexibility of working to adapt to shifting priorities, demands and timelines. 
• Fulfils promises made with regards to quality and deadlines. 
• Ability to work effectively with other professionals. 
• Customer and end user focused. 

Desired 

• University degree, college diploma or similar experience in a communications or marketing area.  
• Qualification or certification from a relevant body such as IOIC or CIPR 
• English to ‘A’ Level standard.  
• Experience of working in a similar role. 
• Asks thoughtful questions to test themselves and others. 
• Observant and reflective. 
• Able to learn, know, and apply new technologies. 
• Fully conversant with Microsoft Office 365. 

We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. 

#LI-NG

UK Immigration

Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

Equality, diversity, and inclusion 

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

Accessibility

We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.

Agile working  

We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. 

We offer some fantastic benefits including:

Health and wellbeing

• Private medical insurance for all UK colleagues.
• Health cash plan to support you with every day health costs and treatments.
• Access to Peppy, providing free support from menopause experts for all UK colleagues.
• A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.
• Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.

Financial wellbeing

• We match employee pension contributions between 4.5% and 7%.
• Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.
• Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.
• Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.
• As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.

Lifestyle

• A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.
• Holiday entitlement increased to a minimum of 35 days after 5 years’ service.
• Variety of employee saving schemes and discounts from high-street retailers.

 Enhanced family and carers leave

• Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.
• Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.
• Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.

Learning and development

• Primary annual professional institution subscription.
• A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.

Networks, communities, and social outcomes

• Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.
• Make a difference within our communities through our social outcomes.

Apply now, or for more information about our application process, click here.