IT Analyst - Networks

Location/s: Newcastle
Recruiter contact: Laura Kennedy

Mott MacDonald

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. 

We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. 

Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant.

About the business unit  

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.
 

Overview of role

Working closely with the 4th line Network team, you will help to resolve incidents, problems and assist with implementing change. This role will be based in our Global IT Operations Centre based in Newcastle. You will provide support to Networks team, including physical Network devices, and Cloud Networking.

The individual will be working within the IT Infrastructure Services team and with suppliers to provide operational IT related activities (incident/problem/change management) and actively collaborate with Service Delivery team members of the Global Network and Data center services team within the IT department. 

Key duties and responsibilities include

• Deliver a highly efficient, effective and available service to the business according to agreed business requirements and service levels within specialist areas of expertise, including but not limited to Network and Security Infrastructure, Datacentres and server rooms 
• Provides regular written updates on all tickets, assists the team with same and provides regular reports 
• Provide Incident, Problem, Change, Knowledge, Event Management, Request Fulfilment capabilities within the Infrastructure Team. 
• Cover system monitoring, alerting, and remediate issues accordingly 
• Assists in updating documentation and ensuring that it reflects the exact systems configuration. 
• Assists with the configuration management and auditing of all infrastructure Services. 
• Builds and maintains relationship with the Global and Regional teams and attend regular meetings with the Global functions 
• Effective Incident, problem and change management functions with regards to assigned services 
• Perform day-to-day activities and checks as part of the on-going maintenance of the assigned services. 
• Ensures that they are carried out in a timely manner and a forward schedule of maintenance and upgrade is implemented. 
• Escalation with suppliers as and when required. 
• Proactive and reactive monitoring of systems and monitoring services 
• Auditing of Network Infrastructure & Data Centre services 
• Effective system performance/capacity monitoring for all Network & Data Centre Services 

Candidate Specification

Essential

• Significant experience in Network & Access environment. 
• Network Infrastructure (WAN/LAN/VOIP/MPLS/SIP). 
• Checkpoint, FortiGate, Barracuda, Cisco & Cisco Meraki Firewall technologies. 
• MPLS & VPN Links (especially IPSEC LAN<>LAN VPNs. 
• Remote Access services (Windows VPN, Direct Access etc.) 
• Knowledge of LAN Switching and TCPIP (including DHCP, DNS). 
• Data Centre & Server Room Infrastructures 
• Exposure to Cloud hosted proxy services like Zscaler 

Desirable

• Experience troubleshooting and diagnosing network issues on cloud-based services
• Knowledge of ITIL Service Management best practices, ITIL V3/V4.  
• Experience of using ServiceNow or similar ITSM tools 
• University degree or diploma  
• ITIL v3/v4 Foundation Certification  
• Cisco CCNA/CCNP - Desirable 
• Microsoft, Citrix and/or any type of Network Certification 
• CheckPoint, Cisco or Fortigate Firewall Certification, Cisco Meraki

Personal Attributes

• Excellent spoken and written English skills 
• Excellent people skills and communication 
• Ability to think logically, examine situations, solve technical problems 
• Ability to manage and prioritise tasks and activities with minimum supervision 
• Logical and methodical approach to problem solving  
• Ability to effectively communicate with all levels of the business 
• Managing internal / external relationships 
• Able to participate as a member of a multi-disciplined team 

UK Immigration

Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

Equality, diversity, and inclusion 

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

Accessibility

We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.

Agile working  

We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. 

We offer some fantastic benefits including:

Health and wellbeing

• Private medical insurance for all UK colleagues.
• Health cash plan to support you with every day health costs and treatments.
• Access to Peppy, providing free support from menopause experts for all UK colleagues.
• A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.
• Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.

Financial wellbeing

• We match employee pension contributions between 4.5% and 7%.
• Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.
• Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.
• Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.
• As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.

Lifestyle

• A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.
• Holiday entitlement increased to a minimum of 35 days after 5 years’ service.
• Variety of employee saving schemes and discounts from high-street retailers.

 Enhanced family and carers leave

• Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.
• Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.
• Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.

Learning and development

• Primary annual professional institution subscription.
• A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.

Networks, communities, and social outcomes

• Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.
• Make a difference within our communities through our social outcomes.

Apply now, or for more information about our application process, click here.