IT Solutions Specialist - Microsoft Applications

Work as part of a team to ensure the stable and efficient delivery of the services within the Microsoft Applications Delivery Team, with an emphasis on the components of the Microsoft 365 service / Office 365 Service and SharePoint. You will have solid technical experience in all aspects of delivering change and maintaining IT systems.

Key duties and responsibilities include:

• Providing 4th level support for products in the portfolio of services provided by the Microsoft Applications Delivery Team, with an emphasis on the components of the Microsoft 365 service / Office 365 Service.
• Providing level three and four support for products in the portfolio of services provided by the Microsoft Applications Delivery Team, outside of the Microsoft suite.
• To take ownership of selected services within the Microsoft Applications Delivery Team portfolio and move them through their service lifecycle.
• Develop long strategies, continual service improvements to facilitate the improvement of Microsoft Applications through the service lifecycle.
• Proactively seek out information from the Microsoft Community to ensure that we are aware of the roadmap for the Microsoft 365 service / Office 365 Service.
• Work with Internal teams and vendors to deliver new IT applications into the Mott MacDonald
• Ensure compliance with Mott MacDonald standards, policies, and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process.
• Help design and implement application delivery strategies, including deployment pipelines, release management processes, and automation frameworks.

Candidate Specification:

Essential:

• Experience of working in an IT Applications team.
• Understanding and experience of an IT Applications support model
• Broad knowledge of Microsoft Applications especially the Office 365 components, including but not limited to:
• SharePoint Online
• The Office 365 tenant
• Exchange Online
• Office 365 Groups
• Microsoft Teams
• OneDrive for Business, including the sync client
• Office 365 Applications
• Experience of IT service management processes.

Desirable:

• Experience of working in an IT Applications team as part of a multinational organisation
• Experience in service ownership
• Microsoft Office 365 MP
• Basic Project Management skills
• Business Analysis skills
• Application development skills
• Microsoft IT certifications
• A relevant degree or equivalent is highly desirable or a BE/B Tech/MCA from a reputable institute.
• MCSA or MCSE or relevant certification in Microsoft Office 365
• ITIL V3/V4 foundation certification 

Personal Attributes:

• Passionate about technology and learning.
• Ability to balance demands and priorities and think clearly under pressure.
• Attention to detail and a focus on quality.
• Excellent conflict resolution, communication, and collaboration skills.
• Logical and analytical approach to solving problems.

We can offer (subject to Company’s policy):

- Agile and safe working environment

- Competitive annual leave and sick leaves

- Group incentive scheme

- Group term life insurance, Workmen’s compensation and Group medical insurance coverage

- Short and Long-term Global employment opportunities

- Global collaboration and knowledge sharing

- Digital Innovation and Transformation

Equality, diversity and inclusion

We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

Agile working

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.